Real tips and tricks: A heart felt “thank you” to your customers

A few days after my delivery from The White Company, I received a thank you email from them.

And it wasn’t pushing the latest promotion or offers, but was simply a heartfelt message expressing their gratitude for my custom. :




What other businesses express their gratitude well? What messages work particularly well to get customers to buy again?

If you know others who might be interested in this topic, then please feel free to share it!


Hi, I am the Founder and Editor-In-Chief of
I launched to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems and processes for ecommerce retailers.


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