About Brenda Goudie

Hi, I am the Founder and Editor-In-Chief of eCommPoint.com. I launched eCommPoint.com to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems and processes for ecommerce retailers.

Author Archive | Brenda Goudie

About Brenda Goudie

Hi, I am the Founder and Editor-In-Chief of eCommPoint.com.
I launched eCommPoint.com to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems and processes for ecommerce retailers.

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Here are my most recent posts

Customer Rights Directive 2013

What you need to know about the Consumer Rights Directive

The Consumer Rights Directive was passed into UK law in December 2013 and will officially supersede the Distance Selling Regulations on 13 June 2014. All online sales that made from that time must comply with this new legislation. Difference between… READ MORE>>

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Setting a direction on a ecommerce replatform project

10 steps to starting an ecommerce replatforming project

Replacing an ecommerce system (also known as ‘replatforming’) is not a trivial task, because it touches many parts of the online business – including merchandising, product management, content management, digital image management, design, ERP systems, order management, warehouse management, customer… READ MORE>>

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Peak sales compression – coming to your online store soon!

MetaPack produces a Peak Index Summary, which tracks the number of UK retail parcels are being shipped per week on approach to Christmas and compares the trend for parcels across the previous 3 years to provide a fairly good indication… READ MORE>>

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