About Brenda Goudie

Hi, I am the Founder and Editor-In-Chief of eCommPoint.com. I launched eCommPoint.com to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems and processes for ecommerce retailers.

Author Archive | Brenda Goudie

About Brenda Goudie

Hi, I am the Founder and Editor-In-Chief of eCommPoint.com.
I launched eCommPoint.com to share the fruits of my experience designing order management, fulfilment, home delivery and customer service systems and processes for ecommerce retailers.

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Here are my most recent posts

The Weekly Round Up! Best practice fulfilment customer experience for ecommerce

After a long week, it is good to have some time to reflect and review some of the highlights on fulfilment best practice – and to contemplate how they could help your business to enhance customer experience, strengthen brand loyalty… READ MORE>>

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4 elements of a successful Click & Collect operation

The ‘Collect from Store’ delivery option has proven to be a great success for bricks and mortar retailers, including John Lewis, Tesco and many others. Often branded ‘Click & Collect’, customers value its convenience and low cost (or even no… READ MORE>>

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The Weekly Round Up! Best practice fulfilment customer experience for ecommerce

After a long week, it is good to have some time to reflect and review some of the highlights on fulfilment best practice – and to contemplate how they could help your business to enhance customer experience, strengthen brand loyalty… READ MORE>>

READ MORE

Continue Reading

Elements of a great fulfilment customer experience

The word “fulfilment” often conjures up visions of warehouses, boxes and delivery couriers. All quite distant from the glamorous side of selling online: SEO, design, UX, images and copy writing. However the way in which operations are executed and how… READ MORE>>

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ecommerce replatform journey (via train)

What an Order Management System can do for your online business

An Order Management System (or OMS) is one of the key components of an ecommerce business. Its primary purpose is to manage the lifecycle of a customer order from point of order capture through to completion, whether its delivery to… READ MORE>>

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