About Catharine Sowerby

Catharine is a business analyst by trade, with a wide range experience in the design and implementation of order management and CRM systems in the retail and telecommunications industry.

Author Archive | Catharine Sowerby

About Catharine Sowerby

Catharine is a business analyst by trade, with a wide range experience in the design and implementation of order management and CRM systems in the retail and telecommunications industry.

Here are my most recent posts

Customer Fulfilment Experience: greenfingers.com

This is a next in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

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