Featured Articles

How to use drop ship suppliers in your online business

Drop ship suppliers provide an easy way for retailers to quickly expand their product range or to supply products that require specialist fulfilment and delivery. However they can be challenging to manage because each drop ship supplier organisation is unique… READ MORE>>

Checklist for preparing your business for peak sales season

As Christmas approaches, now is the time to finalise preparations for ecommerce and fulfilment systems and processes to maximise the seasonal sales opportunities and ensure products stay sold. Product Data Audit the quality of the product data: Is the product… READ MORE>>

How to provide real time stock information to your online channels

Products and stock availability are the heart of online retail. And offering products without indicating whether they are in stock or when they could be delivered can mean a frustrated customer, a lost sales opportunity or even the loss of… READ MORE>>

Real tips and tricks: A heart felt “thank you” to your customers

A few days after my delivery from The White Company, I received a thank you email from them. And it wasn’t pushing the latest promotion or offers, but was simply a heartfelt message expressing their gratitude for my custom. :… READ MORE>>

Improve stock accuracy and avoid customer disappointment

A sure way to disappoint customers is to offer products for sale that are not in stock for a period of time or are sold out. By focussing on stock control and ensuring data is correct and accurate, you can… READ MORE>>

Fulfilment customer experience: The White Company

This is a next in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

Real tips and tricks: Online electronic signatures

With most carriers capturing a customer’s signature in an electronic format when they complete delivery it can be helpful to make this available to customer services and customers. By publishing the signature image of the person who accepted delivery can… READ MORE>>

Why you should use a multi carrier strategy

Some online retailers have recognised that having a single carrier delivery all of their customer parcels is not enough. Instead a growing number are using a number of different carriers – also known as a ‘multi-carrier’ approach – to take… READ MORE>>

Real tips & tricks: Offer your customers a post order cancellation window

Retailers such as ASOS and Amazon offer customers a short time window after ordering where they can choose to cancel the order. This can be done via My Account. While this might seem counter-intuitive, it’s a cost effective customer services… READ MORE>>