Tag Archives | customer experience

Turn stock availability into a selling point

Managing stock availability is critical to success to overall product and sales performance – whether online or in store – because if the product isn’t in stock, no one can buy it! Products go out of stock for a variety… READ MORE>>

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Delivery Service Review: Shutl

eCommPoint is reviewing various delivery services offered by carriers, fulfillment houses and other delivery solutions to assess how customer expectations are set and how the overall customer experience is managed throughout the journey from order to delivery. Today we are… READ MORE>>

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Online fulfilment customer experience: Learnings from the US

Recently I visited Columbus, Ohio to attend the Operations Summit. While I was there I took the opportunity to look around online and in the retail stores to see whether there were any tips and tricks that enhance the overall… READ MORE>>

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Fulfilment Customer Experience: New Look

This is a next in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

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Why Amazon is decimating the UK high street

It has been clear that Amazon has had a significant impact on UK retail. With its extensive range of products (in the region of 190 MILLION products), almost every retail category has been impacted by Amazon’s presence in their market.… READ MORE>>

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