Tag Archives | delivery options

4 elements of a successful Click & Collect operation

The ‘Collect from Store’ delivery option has proven to be a great success for bricks and mortar retailers, including John Lewis, Tesco and many others. Often branded ‘Click & Collect’, customers value its convenience and low cost (or even no… READ MORE>>

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Fulfilment customer experience: The White Company

This is a next in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

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Why you should use a multi carrier strategy

Some online retailers have recognised that having a single carrier delivery all of their customer parcels is not enough. Instead a growing number are using a number of different carriers – also known as a ‘multi-carrier’ approach – to take… READ MORE>>

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How to reduce shipping and delivery costs

Cost of shipping and delivery is a perennial hot topic, particular with customer demands for low cost or free delivery. There are a number of ways that the costs can be reduced, by taking a closer look at the customer… READ MORE>>

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Delivery Service Review: Shutl

eCommPoint is reviewing various delivery services offered by carriers, fulfillment houses and other delivery solutions to assess how customer expectations are set and how the overall customer experience is managed throughout the journey from order to delivery. Today we are… READ MORE>>

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