Tag Archives | delivery tracking

Fulfilment customer experience: The White Company

This is a next in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

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Real tips and tricks: Online electronic signatures

With most carriers capturing a customer’s signature in an electronic format when they complete delivery it can be helpful to make this available to customer services and customers. By publishing the signature image of the person who accepted delivery can… READ MORE>>

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