Tag Archives | returns

Online fulfilment customer experience: Learnings from the US

Recently I visited Columbus, Ohio to attend the Operations Summit. While I was there I took the opportunity to look around online and in the retail stores to see whether there were any tips and tricks that enhance the overall… READ MORE>>

READ MORE

Continue Reading

Customer Returns: Takeways from Internet Retailing briefing

On Friday I attended a briefing for Internet Retailing’s recently published Returns Report. This event was hosted by the report’s editor, with presentations from Fit.me, Amethyst and Collect+. As customer returns traditionally hasn’t been a popular topic for seminars, I… READ MORE>>

READ MORE

Continue Reading

Fulfilment customer experience: Zara

This is a first in a series of ‘road tests’ of a UK retailer’s online channel and the overall fulfilment customer experience. Aspects that affect the overall customer experience are reviewed, including: product pages, online help and FAQs basket, checkout,… READ MORE>>

READ MORE

Continue Reading