After a long working week, it is good to have some time to reflect and review some of the highlights on fulfilment best practice – and to contemplate how they could help your business to enhance customer experience, strengthen brand loyalty and to drive online sales!
Firstly, this week in eCommPoint:
- There are 4 reasons why a multi-carrier strategy is important to your business.
And highlights from around the web:
- Several ways that retailers highlight their free delivery offers
- A reminder that a great customer delivery experience doesn’t take much effort.
- Asking your customers to complete an online returns authorisation has many advantages.
- An infographic about what types of customers services ecommerce customers want from you.
- Ideas for technologies that can transform the customer services in an omni-channel world.
That’s all folks.
Have a great (and hopefully sunny) weekend!
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