Tag Archives | my account
Real Tips & Tricks: Customer account registration at its simplest
By: Brenda Goudie
With about 25% of basket abandonment caused by a forced registration processes, customer account registration should simply be a function of the checking out process. And those retailers that make account registration and customer account login as easy as possible… READ MORE>>
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Continue ReadingWhere is my parcel? Helping customers to track parcels online
By: Brenda Goudie
Providing delivery and parcel tracking information is important to the vast majority of customers, according to the IMRG UK Consumer Home Delivery Review 2013.
There are two ways that online retailers can proactively anticipate their customer’s need for information, clarity… READ MORE>>
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Continue ReadingTurning your guest customers into registered customers
By: Brenda Goudie
It is natural that when you acquire a new online customer that you want them to create a customer account and provide information that will help you to sell to them in the future
However when potential customers abandon baskets… READ MORE>>
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Continue ReadingTop tips for online customer self service
By: Brenda Goudie
Providing your customers with customer self service features online is a good way to enhance the overall customer experience and reduce customer service costs.
The types of activities and information that can be incorporated into online customer self service function,… READ MORE>>
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Continue ReadingAfter-sales customer service touch points that will save you money
By: Brenda Goudie
Contact with your customer about a sale does not end when the customer clicks ‘Confirm Order’. Communicating to your customer at key points in the ‘order-to-delivery’ journey is vital as it recognises where the customer is in the journey, addresses… READ MORE>>
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Continue ReadingAbout eCommPoint
eCommPoint helps businesses to build profitable online stores with the ecommerce technologies, tools and systems available, that customers love. READ MORE >>
eCommPoint helps businesses to build profitable online stores with the ecommerce technologies, tools and systems available, that customers love. READ MORE >>
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